We want you
to be satisfied, so all eligible courses purchased on IKNOWLEDGY can be refunded
within 3 days, only if you had watched less than 25% of the content for
whatever reason, if you are unhappy with a course, you can request a refund,
provided the request meets the guidelines in our refund policy.
Most refunds are returned via the original
payment method. Please
note that certain restrictions may apply and some purchases may only be
eligible for credit refunds. For more information regarding our refund policy,
please click here.
Refund requests cannot be submitted in the IKNOWLEDGY
mobile app.
How
to request a refund from your Purchase history
If you’re
accessing IKNOWLEDGY on a web browser, you can quickly request a refund by following
the steps below.
1. Sign
in your account.
2. Locate
the course you wish to refund and copy the URL of the course.
3. Navigate
to the bottom of the website and click contact us.
4. In the
email section write the email of yours that are connected to your IKNOWLEDGY
account.
5. In subject section write “Refund
Request”
6. Write in the message section a
reason why you’re requesting a refund for the course and then enter a brief
description. The information you provide can help IKNOWLEDGY and the instructor
improve moving forward.
7. Click
send
email.
Requesting
a refund on a mobile device
Refund
requests cannot be submitted in the IKNOWLEDGY mobile app. If you need to submit
a refund request from your mobile device, please login into our mobile site on
a browser, and submit your request from your account (as shown above).
Refund Status
After you’ve
submitted your refund request you will also be sent an email confirming that
your refund request has been processed, please note that the refund can take
time according the payment method and your location, for more information check
our refund policy.
For answers
to commonly asked questions, we receive regarding a refund's status, please
click here.
