This Privacy Policy was last updated on January 27, 2021.
Thank you for joining the world’s largest online learning marketplace. We at IKNOWLEDGY (“IKNOWLEDGY”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.
Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the IKNOWLEDGY websites, mobile applications, APIs or related services (the “Services”). It also applies to prospective customers of our business and enterprise products.
By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.
1. What Data We Get
2. How We Get Data About You
3. What We Use Your Data For
4. Who We Share Your Data With
5. Security
6. Your Rights
7. Jurisdiction-Specific Rules
8. Updates & Contact Info
We collect certain data from you directly, like information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with IKNOWLEDGY. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. |
We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.
When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:
Account
Data | In order to use
certain features (like accessing content), you need to create a user account.
When you create or update your account, we collect and store the data you
provide, like your email address, password, phone number, occupation, skill
interests, gender, race, ethnicity, government ID information, verification
photo, age, date of birth, and account settings and assign you a unique
identifying number (“Account Data”). |
Profile Data | You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, country, or other data. Your Profile Data will be publicly viewable by others. |
| Shared Content | Parts of the Services
let you interact with other users or share content publicly, including by
posting reviews about content, asking or answering questions, sending messages
to learners or instructors, or posting photos or other work you upload. Such
shared content may be publicly viewable by others depending on where it is
posted. |
| Educational Content Data | When you access
content, we collect certain data including which courses, assignments, labs, work-spaces, and quizzes you’ve started and completed; content purchases and
credits; subscriptions; completion certificates; your exchanges with
instructors, teaching assistants, and other learners; and essays, answers to
questions, and other items submitted to satisfy course and related content
requirements. If you are an instructor, we store your educational content which
may contain data about you. |
Learner
Payment Data | If you make
purchases, we collect certain data about your purchase (such as your name and
ZIP code) as necessary to process your order. You must provide certain payment
and billing data directly to our payment service providers, including your
name, credit card information, billing address, and ZIP code. We may also
receive limited information, like the fact that you have a new card and the
last four digits of that card, from payment service providers to facilitate
payments. For security, IKNOWLEDGY does not collect or store sensitive
cardholder data, such as full credit card numbers or card authentication data. |
Instructor
Payment Data | If you are an
instructor, you can link your Payment Account to receive payments. When you
link a payment account, we collect and use certain information, including your
payment account email address, account ID, physical address, or other data necessary
for us to send payments to your account. In some instances, we may collect ACH
or wire information to send payments to your account. In order to comply with
applicable laws, we also work with trusted third parties who collect tax
information as legally required. This tax information may include residency
information, tax identification numbers, biographical information, and other
personal information necessary for taxation purposes. For security, IKNOWLEDGY does
not collect or store sensitive bank account information. The collection, use,
and disclosure of your payment, billing, and taxation data is subject to the
privacy policy and other terms of your payment account provider. |
Data
About Your Accounts on Other Services |
We may obtain certain information through your social media or other online accounts if they are connected to your IKNOWLEDGY account. If you login to IKNOWLEDGY via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, account ID number, login email address, location, physical location of your access devices, gender, birthday, and list of friends or contacts.Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.
If you access or use our Services through a
third-party platform or service, or click on any third-party links, the
collection, use, and sharing of your data will also be subject to the privacy
policies and other agreements of that third party. |
Sweepstakes,
Promotions, and Surveys | We may invite you to
complete a survey or participate in a promotion (like a contest, sweepstakes,
or challenge), either through the Services or a third-party platform. If you
participate, we will collect and store the data you provide as part of participating,
such as your name, email address, postal address, date of birth, or phone
number. That data is subject to this Privacy Policy unless otherwise stated in
the official rules of the promotion or in another privacy policy. The data
collected will be used to administer the promotion or survey, including for
notifying winners and distributing rewards. To receive a reward, you may be
required to allow us to post some of your information publicly (like on a
winner’s page). Where we use a third-party platform to administer a survey or
promotion, the third party’s privacy policy will apply. |
Communications
and Support | If you contact us for
support or to report a problem or concern (regardless of whether you have
created an account), we collect and store your contact information, messages,
and other data about you like your name, email address, messages, location, IKNOWLEDGY
user ID, refund transaction IDs, and any other data you provide or that we
collect through automated means (which we cover below). We use this data to
respond to you and research your question or concern, in accordance with this
Privacy Policy. |
The data listed above is stored by us and associated with your account.
When you access the Services (including browsing content), we collect certain data by automated means, including:
System
Data | Technical data about
your computer or device, like your IP address, device type, operating system
type and version, unique device identifiers, browser, browser language, domain
and other systems data, and platform types (“System
Data”). |
Usage
Data | Usage statistics
about your interactions with the Services, including content accessed, time
spent on pages or the Service, pages visited, features used, your search queries,
click data, date and time, referrer, and other data regarding your use of the
Services (“Usage Data”). |
Approximate
Geographic Data | An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address. |
The data listed above is collected through the use of the server log files and tracking technologies, as
detailed in the "Cookies and Data Collection Tools" section below. It is stored by us and associated with your account.
We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection. |
We use cookies, which are small text files stored by your browser, to collect, store, and share data about your activities across websites, including on IKNOWLEDGY. They allow us to remember things about your visits to IKNOWLEDGY, like your preferred language, and to make the site easier to use. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies.
IKNOWLEDGY and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools“) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.
IKNOWLEDGY uses the following types of Data Collection Tools for the purposes described:
1. Strictly Necessary: These Data Collection Tools enable you to access the site, provide basic functionality (like logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
2. Functional: These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behavior of the Services (like your preferred language or volume level for video playback).
3. Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of IKNOWLEDGY to see which features or content users prefer and determine which email messages are opened.
4. Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about you like your Usage and System Data (as detailed in Section 1), and things that the ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
5. Social Media: These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.
You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional. To learn more about managing Data Collection Tools, refer to Section 6.1 (Your Choices About the Use of Your Data) below.
We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity. |
We use the data we collect through your use of the Services to:
1. Provide and administer the Services, including to facilitate participation in educational content, issue completion certificates, display customized content, and facilitate communication with other users;
2. Process payments to instructors and other third parties;
3. Process your requests and orders for educational content, products, specific services, information, or features;
4. Communicate with you about your account by:
1. Responding to your questions and concerns;
2. Sending you administrative messages and information, including messages from instructors, learners, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
3. Sending you information, such as by email or text messages, about your progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content (which you can opt out of at any time);
4. Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app);
5. Manage your account and account preferences;
6. Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
7. Solicit feedback from users;.
8. Market products, services, surveys, and promotions;
9. Market Subscription Plans to prospective customers;
10. Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers;
11. Identify unique users across devices;
12. Tailor advertisements across devices;
13. Improve our Services and develop new products, services, and features;
14. Analyze trends and traffic, track purchases, and track usage data;
15. Advertise the Services on third-party websites and applications;
16. As required or permitted by law;
17. As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
We share certain data about you with instructors, other students, companies performing services for us, IKNOWLEDGY affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share data in other ways if it is aggregated or de-identified or if we get your consent. |
We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:
1. With Your Instructors: We share data that we have about you (except your email address & mobile number) with instructors or teaching assistants for educational content you access or request information about, so they can improve their content for you and other learners. This data may include things like your city, country, browser language, operating system, device settings, the site that brought you to IKNOWLEDGY, and your activities on IKNOWLEDGY. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address & mobile number with instructors or teaching assistants under any circumstances.
2. With Other Learners and Instructors: Depending on your settings, your shared content and profile data may be publicly viewable, including to other learners and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable.
3. With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
4. With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to IKNOWLEDGY. For example, we work with companies in Egypt. Depending on your location, we may share your data with these partners.
5. With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like ZoomInfo, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
6. To Power Social Media Features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.
7. To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like to provide a winners list or make required filings), or in accordance with the rules of the promotion or survey.
8. For Advertising: If we decide to use an advertising-supported revenue model in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 2.1), to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising), and to undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out from participating ad networks’ behavioral advertising, see Section 6.1 (Your Choices About the Use of Your Data) below. Note that if you opt out, you’ll continue to be served generic ads.
9. For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
1. Permitted or required by law;
2. Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
3. Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
4. Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
5. Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
6. Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of IKNOWLEDGY, our users, employees, members of the public, or our Services.
7. We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
10. During a Change in Control: If IKNOWLEDGY undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
11. After Aggregation/De-identification: We may disclose or use aggregated or de-identified data for any purpose.
12. With Your Permission: With your consent, we may share data to third parties outside the scope of this Privacy Policy.
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account. |
IKNOWLEDGY takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and IKNOWLEDGY, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.
You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information. |
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
1. To stop receiving promotional communications from us, you can opt out by contacting us Here, by writing “Unsubscribe” in the subject section and “Unsubscribe From IKNOWLEDGY Or Instructor Notification” in the message section. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
2. The browser or device you use may allow you to control cookies and other types of local data storage. To learn more about managing cookies, visit https://cookiepedia.co.uk/how-to-manage-cookies. Your wireless device may also allow you to control whether location or other data is collected and shared.
3. To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, To opt out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page.
4. Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings on that platform.
If you have any questions about your data, our use of it, or your rights, contact us at privacy@iknowledgy.com.
You can access and update your personal data that IKNOWLEDGY collects and maintains as follows:
1. To update data you provide directly, log into your account and update your account at any time.
2. To terminate your account:
1. If you are an instructor you can terminate your account at anytime by following the steps here.
2. If you are a learner you can terminate your account at anytime by following the steps here.
3. Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including comments on content); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.
4. Please note also that if you close your account and you have courses that have learners enrolled, that these courses will be available to new learners to purchase and you had no right to ask for your payment of this courses from the date you have asked to close the account.
3. To request to access, correct, or delete your personal data, you can submit these requests by emailing privacy@iknowledgy.com, Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than 18 years of age, but of the required age for consent to use online services where they live (for example, 13 in the US or 16 in Ireland), may not set up an account, but may have a parent or guardian open an account and help them access appropriate content. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.
Parents who believe that IKNOWLEDGY may have collected personal data from a child under those ages can submit a request that it be removed to privacy@iknowledgy.com.
When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email with any questions, concerns, or disputes. |
From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.
As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.
Any capitalized terms not defined in this policy are defined as specified in IKNOWLEDGY’s Terms of Use. Any version of this Privacy Policy in a language other than English is provided for convenience. If there is any conflict with a non-English version, you agree that the English language version will control.
If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our designated personal information protection manager) at privacy@iknowledgy.com.
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