We want you to be satisfied, so all eligible courses purchased on IKNOWLEDGY
can be refunded within 3 days only if you watched less than 25% of the content,
provided the request meets the guidelines in our refund policy.
For more information regarding our refund policy, please see below.
For answers to commonly asked questions, we receive regarding a refund's
status, please review our refund status FAQ.
Our 3-days policy
While our 3-days refund policy is to allow learners to learn risk free, we
must also protect our instructors from fraud and provide them a reasonable payment
schedule. Payments are sent to instructors after 30 days, so we will not
process refund requests received after the refund window.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund
requests in cases where we believe there is refund abuse, including but not
limited to the following:
1. A significant portion of the course has
been consumed or downloaded by a learner before the refund was requested.
2. Watching more than 25% of the content of
the course.
3. Multiple refunds have been requested by
a learner for the same course.
4. Excessive refunds have been requested by
a learner.
5. Users who have their account reported,
banned or course access disabled due to a violation of our Terms.
These refund restrictions will be enforced to the extent permitted by
applicable law.
